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How We Handle Your Account and Data

When you open an account with depo 138, we protect your identity, payment details, and withdrawal records through encryption and verification steps at every stage.

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depo 138 How We Handle Your Account and Data
HOW TO REACH US

Contact Support About Your Account

Team online

Live Chat

Open your account and tap the chat icon in the bottom-right corner. Our team responds during operational hours to answer questions about withdrawals, identity verification, data requests, or account access.

Email Support

Send account queries, data-access requests, or withdrawal disputes to [email protected]. Include your account ID and a description of your concern; we reply within 24 hours.

Account Settings

Log in and navigate to Settings > Legal & Privacy to review our full terms, request your data export, or update your contact information. Changes take effect immediately.

SECURITY AND TRANSPARENCY

How We Protect Your Information

Data Encryption

All deposits, withdrawals, and account details are encrypted using SSL-256 technology. Your payment method (DANA, OVO, GoPay, QRIS or bank transfer) never appears in plain text in your browser or email.

Identity Verification

Before your first withdrawal, we verify your name, date of birth and payment method against your deposit record. This step happens once and protects both your account and our payment partners.

Account Access Control

You set a username and password when you register. Log in from any device — mobile, tablet or desktop — and your session is tied to your account. We do not store your password; you can reset it anytime from the login page.

Cookie and Tracking Policy

We use cookies to remember your login, language preference and game history within your account. You can clear cookies or disable them in your browser; you will need to log in again each session.

Data Retention

We keep your account data for as long as your account is active. If you close your account, transaction records remain archived for five years to satisfy regulatory requirements.

Data Subject Requests

You have the right to request a copy of all personal data we hold. Email [email protected] with 'Data Export Request' in the subject line and we will send your full data file within 14 days.

Frequently Asked Questions About Account Terms

Your account remains active and your funds stay in your wallet. We do not charge inactivity fees or expire accounts. You can log back in whenever you choose and your balance will be exactly as you left it, minus any withdrawals you made before going inactive.

You can update your email, phone number and password anytime from Account Settings. Your name, date of birth and original payment method cannot be changed after account creation, as they are used for identity verification during withdrawals.

Withdrawals via DANA, OVO, GoPay and QRIS typically arrive within one hour. Bank transfers may take one to two business days depending on your bank. You will see the status in your account history as soon as the withdrawal is submitted.

Contact [email protected] or use live chat with your account ID and transaction date. Our team will review your account history and the payment record within five business days and explain what happened or process a correction if warranted.

Yes. We do not store your DANA, OVO, GoPay or QRIS credentials. When you deposit, you are redirected to the payment provider's own secure page. We only receive confirmation that your deposit cleared; your banking details remain with the provider, not with depo 138.

Log in to your account and navigate to the Statements or History section to view all deposits, withdrawals and gameplay records. You can take a screenshot or request a formal export by emailing [email protected] with your account ID.

On the login page, tap 'Forgot Password?' and enter your email address. We will send you a reset link within seconds. Click the link, create a new password, and log in. If you do not receive the email, check your spam folder or contact support for assistance.

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