Reference

Terms & Conditions That Protect Your Play

When you open an account with depo 138, you enter into an agreement that shapes how deposits, withdrawals and your lobby access work.

Clear account rulesLocal payment coverageYour rights and limits
Explore the Lobby Read FAQ
depo 138 Terms & Conditions That Protect Your Play
REACH US ANYTIME

How to Get Help with Terms Questions

Team online

Live Chat

Open your account and head to the lobby; the support icon is bottom-right. Our team responds in minutes during peak hours. Ask about account rules, deposit holds or withdrawal timelines.

Email Support

Send details to our support inbox and we'll reply within 24 hours with clarification on your specific situation. Include your account number and the section of terms you need explained.

Account Settings

Log in and visit Settings > Account Terms to review the current policy, see when it was last updated and download a copy for your records anytime.

YOUR DATA AND SECURITY

How We Handle Your Account Information

Data Protection

Your deposit method, account balance and transaction history are encrypted on our servers. We don't share your payment details with third parties. Only our payments team can view your DANA, OVO, GoPay or QRIS information to process withdrawals.

Cookies and Tracking

We use cookies to remember your login and track how you navigate the lobby so we can spot fraudulent access. You can clear cookies anytime in your browser; you'll just need to log back in to your account.

Account Verification

When you withdraw, we verify your identity using the phone number and email on file. Large withdrawals may trigger an extra security check via SMS or a support team call to confirm it's really you.

Record Retention

We keep your account data, deposit receipts and game history for seven years to meet compliance obligations. If you close your account, we retain anonymised transaction records for dispute resolution.

Changes to Your Account

You can update your registered email, phone number or payment method anytime by logging in and visiting Settings > Account Details. Contact support if you want to change your deposit or withdrawal limits.

Request Your Data

Under local privacy law, you can ask us for a copy of all data we hold about your account. Submit the request through live chat and we'll email your account summary within 14 days.

Frequently Asked Questions About Our Terms

If you breach our terms—such as creating multiple accounts, using another person's payment method, or colluding with other players—we can suspend or close your account without notice. Your balance may be forfeited. Serious breaches may be reported to authorities where local law permits.

Yes. If your withdrawal via DANA, OVO, GoPay or QRIS fails, contact support within 7 days with your transaction reference. We'll investigate and either reprocess it or return the funds to your account balance within 5 business days.

Deposit and withdrawal limits depend on your account tier and local law. Open your account and check Settings > Limits to see your current caps. You can request a change through support, though large increases may require extra verification steps.

Your account balance is cash you've deposited. Promotional balances are restricted funds from running offers—they're playable only on specific games or slots and expire if unused. You can withdraw only your real balance, not promotional funds.

Most withdrawals to DANA, OVO, GoPay and QRIS complete within 5 to 30 minutes during business hours. Bank transfer withdrawals may take 1 to 3 business days depending on your bank. Large amounts occasionally trigger manual review, adding a few hours.

Our terms state that only you may use your account. If someone else logs in without your permission, that breaches the agreement and we may suspend your account pending investigation. Change your password immediately and contact support to report unauthorised access.

Your account remains open as long as it complies with our terms. However, accounts with zero balance for over one year may be marked as dormant. Contact support to reactivate. We don't charge dormancy fees, and your account history is preserved.

Related Pages

depo 138 Indonesia depo 138 Casino About Us Register depo 138 Login